Frequently Asked Questions

Find answers to common questions about Momental

Getting Started

Momental is a mobile app that helps you to manage your time mindfully every day.

We're thrilled that you want to support Momental! Here are several ways you can help:

1Share Momental with friends and family by sending them the link to the Google Play Store

3Write a review or share your experience with Momental on social media

4Submit feature requests or report issues on our discussion board

5Upgrade to Momental Premium to access advanced features and support development

Have another idea? We'd love to hear it! Feel free to reach out to us at Loading...

Getting started is easy! First, download the app from the App Store or Google Play Store. Then create an account or sign in with your Google or Apple ID. Finally, start tracking your mood and mental health by setting up daily check-ins and wellness goals. The app will guide you through each step with simple on-screen instructions.

Yes, Momental is currently available on Android and iOS.

No, you can use Momental without creating an account, and your data will be stored locally on your device. However, creating an account allows you to sync your mental health data across multiple devices and ensures your data is backed up securely in the cloud.

Account & Billing

Yes, Momental offers a free version with essential mental health tracking features. You can log daily moods, receive basic reminders, and view simple wellness reports without paying anything. Premium features like unlimited entries, advanced analytics, custom categories, and detailed insights are available through our subscription plan.

Upgrading to Premium is easy:

1Tap your profile icon in the top right corner

2Select 'Upgrade to Premium'

3Choose between monthly or annual billing (annual offers savings)

4Complete the purchase using your App Store or Google Play account

Premium features will be instantly unlocked once payment is processed.

You can cancel your Momental Premium subscription at any time through your device's app store settings, not within the app itself.

For Android:

1Open Google Play Store

2Go to Profile

3Select Payments & subscriptions

4Tap Subscriptions

5Select Momental

6Tap Cancel subscription

You can also manage your subscription directly at play.google.com/store/account/subscriptions

For iOS:

1Open Settings

2Tap your name at the top

3Select Subscriptions

4Find and tap Momental

5Select Cancel Subscription

You can also manage your subscription at apps.apple.com/account/subscriptions

Your access to premium features will continue until the end of your current billing period.

No, you won't lose your existing data if you cancel Premium.

Refund policies are handled by the App Store (for iOS users) or Google Play Store (for Android users) according to their respective policies. Generally, you can request a refund within 48 hours of purchase directly through the store where you made the purchase. For special circumstances, please contact our support team at Loading....

If you've recently purchased Premium and it's not showing up, this could be because:

The purchase was made within the last 24 hours and is still being processed
You've recently switched devices and the purchase status needs to sync
You're signed in with a different account than the one used for the purchase

If you're still having trouble, please contact us at Loading... with your purchase details.

Timer & App Troubleshooting

If you're not receiving session reminders, try these steps:

1Check your device notification settings to ensure Momental has permission to send notifications

2In the Momental app, go to Settings > Notifications and verify they're enabled

3Check your reminder schedule to make sure it's set correctly for your meditation and focus sessions

4If you use battery optimization or power-saving mode, add Momental to your exceptions list

If problems persist, try reinstalling the app.

Still have questions?

We're here to help! Contact our support team for assistance.

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